World-Class Customer Support
Customer support is an integral part of our comprehensive solution philosophy that provides our customers with a single point access to fulfill all aftermarket service needs. Dedicated and responsive customer support teams work to ensure that our customers' fully engineered energy solution operates reliably and cost-effectively.
Each customer is assigned a Customer Service Manager (CSM) who is responsible for all support needs. CSMs are based at our headquarters in Alpharetta, Georgia and are available 24 hours a day, seven days a week.
Our customer support professionals are experienced in responding to domestic and foreign industrial power and commercial and military marine propulsion end users with flexible, proven service concepts. The scope of support includes:
- On-Site technical assistance
- Spare parts provisioning
- Technical training
- Technical publications
- Special tools, test and support equipment
- Repair and overhaul services