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World-Class Customer Support
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Customer
support is an integral part of our comprehensive
solution philosophy that provides our customers
with a single point access to fulfill all aftermarket
service needs. Dedicated and responsive customer
support teams work to ensure that our customers'
fully engineered energy solution operates reliably
and cost-effectively.
Each customer is assigned a Customer Service Manager
(CSM) who is responsible for all support needs.
CSMs are based at our headquarters in Atlanta, Georgia
and are available 24 hours a day, seven days a week.
Our customer support professionals are experienced
in responding to domestic and foreign industrial
power and commercial and military marine propulsion
end users with flexible, proven service concepts.
The scope of support includes:
- On-Site
technical assistance
- Spare
parts provisioning
- Technical
training
- Technical
publications
- Special
tools, test and support equipment
- Repair
and overhaul services
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