Field Service Engineer
Open PositionLocation: Greer, SC or Houston, TX
Reports To: Field Support Manager
Reports To: Field Support Manager
Responsibilities
The Field Service Engineer will provide remote and on-site support as follows:
• Provide dedicated mechanical support for customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for Vericor’s engines and related systems.
• Be available for on-call support after hours and weekends.
• Project Management during the planning and execution of customer projects, to include schedule development and tracking, subcontractor management, and reporting to internal and external stakeholders.
• Provide customer support using Vericor's Remote Performance Monitoring system.
• Collaborate with Vericor's Engineering team to troubleshoot field issues, provide recommendations for improved performance, root cause analysis, and assist in development of new technology.
• Collaborate with the Field Service team to improve commissioning processes, plan standard work, and develop work scope for new technology.
• Travel as needed to support the mechanical commissioning of customer’s new engines.
• Collaborate with Vericor Mechanical FSE's, learn the requirements to perform controls and electrical commissioning tasks.
• Document maintenance activities as required for Field Service Reports.
• Support configuration tracking of customer engines.
• Support the customer’s and Vericor’s environmental, health, and safety programs.
• Other duties as assigned.
• Provide dedicated mechanical support for customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for Vericor’s engines and related systems.
• Be available for on-call support after hours and weekends.
• Project Management during the planning and execution of customer projects, to include schedule development and tracking, subcontractor management, and reporting to internal and external stakeholders.
• Provide customer support using Vericor's Remote Performance Monitoring system.
• Collaborate with Vericor's Engineering team to troubleshoot field issues, provide recommendations for improved performance, root cause analysis, and assist in development of new technology.
• Collaborate with the Field Service team to improve commissioning processes, plan standard work, and develop work scope for new technology.
• Travel as needed to support the mechanical commissioning of customer’s new engines.
• Collaborate with Vericor Mechanical FSE's, learn the requirements to perform controls and electrical commissioning tasks.
• Document maintenance activities as required for Field Service Reports.
• Support configuration tracking of customer engines.
• Support the customer’s and Vericor’s environmental, health, and safety programs.
• Other duties as assigned.
- 5 years of hands-on experience with gas turbine engines, experience with ETF40, ASE50, TF50F, or T55 gas turbines engines a plus
- A&P license (Airframe & Powerplant)
- Previous MRO/FAR 145 repair station experience is preferred.
- Strong customer relations experience, develop and enhance customer relationship. Ability to work effectively in high pressure, time & cost sensitive situations, oftentimes under direct customer observance.
- Deals effectively in a dynamic environment, maintaining focus and continuity with customers, subcontractors and senior management. Work cross functionally within the Vericor teams.
- Demonstrated project, product, and subcontract management skills.
- Demonstrated expertise and hands-on experience in commissioning and troubleshooting mechanical systems in the field. Deliver on internal and external commitments.
- Demonstrated communication skills, both oral and written, provide clear and concise technical field service reports.
- Adhere to health, safety, and environmental standards and procedures.
- Physically able to perform the tasks as required. Ability to pass an eye exam, sufficient visual acuity to perform inspections as needed.
- U.S. work authorized applicants only
- Experience with Oil & Gas regulations and meeting product certification requirements.
- Experienced with Microsoft Office products such as Word and Excel.
- Travel up to 75% of the time in support of Vericor fielded products.